Shipping policy
Shipping at a glance
- Preparation: 1–2 business days.
- Total delivery: estimates below already include preparation.
- Free shipping: eligible orders of US$99 or more; available services and charges are shown at checkout.
On this page: Processing & tracking · Delivery times · Shipping rates · Customs · Changes & cancellations · Get help
We ship to countries and regions supported at checkout. Available delivery methods and charges are shown before payment.
Order processing and tracking
We aim to prepare and dispatch orders within 1–2 business days. Tracking details are normally sent by email within 2–4 business days after the order is placed.
Business days exclude Saturdays and Sundays. Public holidays may affect processing and delivery. For support availability, see Contact Us.
Estimated total delivery times
| Service / destination | Business days |
|---|---|
| Express shipping | 3–7 |
| Standard shipping | 7–10 |
| Remote areas | 7–12 |
These estimates include the 1–2 business days needed for order preparation. Do not add the preparation period again. They are estimates, not guaranteed delivery dates. Weather, carrier disruption, customs processing, public holidays and remote-area service may cause delays.
Shipping rates
- Free shipping: Eligible orders of US$99 or more.
- Other orders and optional services: Available methods and charges are shown at checkout. A paid express option may still be offered when free shipping is available.
Fulfillment locations
Depending on stock and the delivery address, orders may be fulfilled from warehouses serving the United States, Europe, the United Kingdom, Canada, Australia, Japan or Hong Kong. We aim to ship from the nearest available location. If local stock is unavailable, an order may be fulfilled from Hong Kong.
Carriers
Depending on the destination and fulfillment location, orders may be delivered by Amazon Logistics, UPS, DHL, FedEx, USPS, YunExpress or another qualified carrier.
Customs and import duties
For locally fulfilled orders, applicable taxes and duties are generally included. International shipments may be inspected by customs and may be subject to local taxes, duties or documentation requirements. Unless checkout states otherwise, the recipient is responsible for cooperating with customs and paying charges required by the destination country.
If a parcel is returned, abandoned or destroyed because required customs information or charges were not provided, related costs may be deducted or a refund may be unavailable, to the extent permitted by applicable law.
Changes and cancellations
Please send cancellation requests within 4 hours (240 minutes) of placing the order. Submitting a request does not confirm that an order has been cancelled. This request timeframe does not limit any statutory cancellation or withdrawal right. Once an order has shipped, the delivery address cannot be changed. If a cancellation is requested after shipment, return shipping costs are the customer's responsibility under this Shipping Policy.
For an approved return or exchange after delivery, including quality issues or an incorrect item, see the separate Refund Policy for return-shipping coverage and refund treatment of the original delivery charge.
Address accuracy
Please verify the complete delivery address before placing an order. If an incorrect or incomplete address results in an unrecoverable shipment, replacement or refund may not be available, subject to applicable law.
Shipping questions or delays
For shipping questions, a delayed or missing parcel, or help with customs documents, email higoleofficial@golechina.com with your order number and tracking details. Check the carrier's latest tracking information before contacting support.