Refund policy

Returns at a glance

  • Return window: request a return within 30 days of delivery.
  • Refund processing: inspection and approved refunds initiated within 1 business day of receipt; bank posting time is additional.
  • Delivery charges: approved return shipping is covered. Original delivery fees depend on the return reason and applicable consumer law.

On this page: Start a return · Shipping fees · Refund timing · Exchanges · Statutory rights · Warranty

30-day returns and exchanges

Request a return or exchange within 30 days of delivery. Products may be opened or unopened.

  1. Contact us first. Email higoleofficial@golechina.com with your order number, product model and reason for the request. We will confirm the request and provide the return address and shipping instructions.
  2. Prepare your return. Include the original accessories and packaging where reasonably possible. Remove passwords, personal accounts and personal data from the device.
  3. Follow the return instructions. Do not send an item to the address on a parcel or another address without confirmation from support.

Return shipping and original delivery fees

  • Return shipping: HIGOLEPC covers return shipping for returns and exchanges approved under this Refund Policy.
  • Quality issues or incorrect items: The applicable original delivery charge is also refunded.
  • Change-of-mind returns: The original delivery charge is not refunded unless applicable consumer law requires otherwise. See the statutory rights section below.

Cancellation requested after shipment is handled under the Shipping Policy, which makes the customer responsible for return shipping in that situation.

Damaged, defective or incorrect orders

If an order arrives damaged, develops a fault or contains the wrong item, contact us as soon as possible. Include a description and, where useful, clear photos of the product, packaging and shipping label. We will review the information and provide the appropriate resolution.

Refunds: our processing time and bank timing

We complete the inspection and initiate approved refunds within 1 business day after receiving the returned item. We will notify you of the outcome. Approved refunds are issued to the original payment method.

This is our processing time, not a promise that the funds will appear in your account within one day. Your bank or payment provider may need additional time. Business days exclude Saturdays and Sundays. If you have not received a refund confirmation or need help with a pending refund, contact higoleofficial@golechina.com with your order number.

Exchanges

For an approved exchange, we arrange shipment of the replacement after the returned item has been received and inspected. Replacement timing depends on stock availability.

Statutory withdrawal and consumer rights

Where EU or UK distance-selling consumer rules apply, you generally have a statutory right to notify us of withdrawal within 14 days of delivery and return the goods within 14 days after giving notice, subject to applicable legal exceptions. You may notify us at higoleofficial@golechina.com. Exercising this statutory right does not require our approval; contact us for the correct return address and practical shipping instructions.

Where required by applicable law, we refund the original standard delivery charge even for a change-of-mind return. Additional charges for a premium delivery option are refundable only where required by law or our stated policy. Any mandatory earlier refund deadline takes priority. Our commercial 30-day return policy and 365-day warranty do not replace or restrict your statutory withdrawal rights or rights relating to defective or non-conforming goods.

365-day limited warranty

Our products include a 365-day limited warranty from delivery covering defects in materials or workmanship under normal use. For assistance, contact higoleofficial@golechina.com with your order number, product serial number when available and a description of the issue. See the Warranty Policy for coverage, remedies and exclusions.

This policy does not limit any rights you may have under applicable consumer law.