Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Order & Shipping

  • 1.Ordering & Shipping

    Order Processing:

    We process orders within 1-2 business days.

    Shipment typically takes 5-7 days, though delays may occur during busy seasons, customs processing, or unforeseen circumstances.

    Efficient Dispatch:

    Additionally, we have warehouses in the United States, Canada, Europe, and Hong Kong, and we will dispatch the ordered goods from the warehouse closest to your location, which may further expedite the delivery process based on the proximity to the warehouse.

    Global Delivery:

    Delivery times for Europe, North America, and Asia are estimated at 4-7 days.

    Global shipping is available, but some remote areas may experience delivery times of 7-12 days.

    Customs Fees:

    In most cases, we cover customs fees for your convenience.

    Contact support for inquiries about customs fees or shipping to specific locations.

  • 2.What to Do If Your Tracking Information Has Not Been Updated ?

    If your tracking information hasn't been updated, we understand your concern. Delays can occur due to factors like customs processing or weather conditions. If you're outside the expected delivery timeframe and tracking hasn't changed, contact our support team at We'll investigate promptly and assist you. Your satisfaction is our priority, and we appreciate your patience.


  • 3.How Can I Track My Shipment After It's Dispatched ?

    Order Tracking:

    Once your order is shipped, you'll receive a confirmation email with your tracking information.

    Use the provided tracking number to monitor your order's journey.

    Carrier Partners:

    We use trusted carriers like UPS, DHL, FedEx, or YunExpress for shipping.

    Shipping Options:

    Choose from various shipping options during checkout, including expedited and standard choices.

    Delivery Timeframe:

    Delivery times depend on your location, chosen shipping method, and customs processing. Check the carrier's tracking info for estimated delivery.

    Need Assistance?

    Contact our support team at for any questions or assistance. We're here to ensure a smooth delivery experience for you!"

  • 4. Are Returns And Exchanges Allowed For Purchases From Your Store ?

    30-Day Satisfaction Guarantee: We proudly offer a 30-day return or exchange policy for all our products. If, for any reason, you are not satisfied with your purchase, rest assured, we are here to assist you.

    Eligibility Criteria: To qualify for a return or exchange, the item must be in its original packaging, unused, and undamaged. But here's the best part – even if you've used the product, you can still qualify for a free return or exchange.

    12-Month Warranty: In addition to our return and exchange policy, we provide a comprehensive 12-month warranty for our products. Your satisfaction and peace of mind are our top priorities.

    Simple Process: We understand the importance of a hassle-free process. Contact us, provide the necessary details, and our team will guide you through the next steps. Plus, the return or exchange shipping costs are on us!

    Your Satisfaction Matters: Your satisfaction is our top priority, and we genuinely appreciate your trust in Gole. If you encounter any issues or have questions about the return or exchange process, our team is here to provide the support you need.

    Contact Us: If you have any concerns about your purchase or wish to initiate a return or exchange, please don't hesitate to contact our dedicated customer support team at We are ready to assist you promptly.

  • 5.What Payment Methods Do You Accept ?

    We offer convenient and secure payment options to enhance your shopping experience. Currently, we accept:

    PayPal: A widely trusted online payment platform.

    Apple Pay: For seamless transactions using your Apple devices.

    Credit Cards: We welcome Visa and MasterCard.

    These options are designed for flexibility and security, ensuring a smooth checkout experience. If you have specific payment-related queries or encounter any issues during checkout, reach out to us at We're here to assist you!"

  • 6.What To Do When Your Online Transaction Fails ?

    At Gole, we understand that online transactions may encounter occasional issues. If you find yourself in this situation, here's what you can do:

    Refresh the Page: In rare instances of transaction failure, simply refresh the page and attempt the payment process again. This often resolves minor glitches.

    Duplicate Payments: In the unlikely event of accidental double payments, our dedicated team is here to assist. Reach out to us, and we will promptly refund the duplicate order payment through the original payment method.

    Persistent Issues: If you encounter persistent transaction problems, please contact us and provide details of the error message. Our support team will investigate the issue and guide you through a resolution.

    Rest assured, we are committed to ensuring a smooth and secure shopping experience for our customers. If you have any concerns or need assistance, don't hesitate to contact us at Your satisfaction is our priority!

  • 7.Does Higole collect and store my payment details ?

    Secure Payment Gateway: We utilize PayPal, a trusted payment service, for all transactions.

    No Data Storage: We do not collect or store any of your payment details. Your sensitive information is handled securely by PayPal.

    Major Credit Cards: Enjoy a safe shopping experience with major credit cards like Visa and MasterCard. Our seamless checkout process ensures that your payment information is securely processed through PayPal, providing an extra layer of protection for worry-free transactions.