Politique de remboursement

Refund and Return Policy

At HIGOLEPC, we want the return or exchange process to be clear and straightforward.

30-day returns and exchanges

We offer a 30-day return and exchange period for our products, beginning on the date the order is delivered. Products may be opened or unopened. To start a return or exchange, contact higoleofficial@golechina.com before sending the item. We will confirm the request and provide the return address and shipping instructions.

HIGOLEPC covers return shipping costs for returns and exchanges approved under this policy. Please do not send an item to an address shown on a parcel or elsewhere without first receiving return instructions from our support team.

When reasonably possible, please return the device with its original accessories and packaging. Remove passwords, personal accounts, and personal data from any device before returning it.

Damaged or incorrect orders

If an order arrives damaged or you receive the wrong item, contact us as soon as possible and include clear photos of the product, packaging, and shipping label. We will review the information and provide the appropriate resolution.

Refunds

After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. HIGOLEPC initiates the refund promptly, but the time for funds to appear depends on your bank or payment provider.

Exchanges

For an approved exchange, we will arrange shipment of the replacement after the returned item has been received and inspected. Replacement timing depends on stock availability.

365-day limited warranty

Our products include a 365-day limited warranty covering defects in materials or workmanship under normal use. For warranty assistance, contact higoleofficial@golechina.com and include your order number, the product serial number when available, and a description of the issue.

This policy does not limit any rights you may have under applicable consumer law.