Warranty at a glance: Coverage starts on the delivery date. Review the return window, replacement and exchange service, warranty coverage and exclusions below.
On this page: 30-day returns · Replacement & exchange · Limited warranty · Exclusions · Request support
1. 30-Day Money-Back Guarantee
Request a return within 30 days of delivery. Opened and unopened products may be returned in accordance with our Refund Policy. Original delivery charges are refunded for quality issues or incorrect items, but not for change-of-mind returns unless applicable consumer law requires otherwise.
- Requirements: Please include the original accessories and packaging where reasonably possible.
- Shipping Fee: Return-shipping responsibility follows our current Refund Policy. Contact support for approval and instructions before sending an item back.
We inspect returned items and initiate approved refunds within 1 business day after receipt. Your bank or payment provider may need additional time to post the funds. See the Refund Policy for the full process.
2. 365-Day Replacement & Exchange
If your device experiences a performance failure within 365 days of delivery:
- Quality Issues: HIGOLEPC will cover the shipping costs for the exchange.
- Requirements: Provide order number, Serial Number (SN), and a clear description of the problem (photos/videos).
- Exclusions: Does not cover damage caused by drops, liquid spills, or software issues that can be resolved by a system reinstallation.
3. 1-Year Limited Warranty
HIGOLEPC provides a 1-year (365 days) warranty starting from the date of delivery.
- Coverage: Hardware failures and manufacturing defects.
- Service: If a verified hardware defect occurs, we provide free repair or parts replacement.
- Shipping: For verified quality issues within the warranty period, we will cover the return shipping costs.
- Paid Repair: For accidental damage (e.g., drops, water damage), we offer repair services where only material costs are charged.
What is NOT Covered?
- Physical damage caused by the user (drops, spills, unauthorized repairs).
- Normal wear and tear (cosmetic scratches, slight fan noise).
- Software issues (Drivers, OS crashes) — We provide free technical support, but these are not hardware defects.
- Purchases from unauthorized third-party resellers.
Contact Us
If you encounter any issues, please contact our support team with your Order Number and Serial Number:
Email higoleofficial@golechina.com.
Your rights under applicable consumer law are unaffected by this warranty.