Frequently Asked Questions

Need Help? We've got you covered!

Do I Need an Account to Place an Order?

No, you can place an order as a guest. However, creating an account offers several benefits:


  • Faster Checkout – Save your details for quicker, hassle-free purchases.
  • Order Tracking – Easily track your orders and view your order history anytime.

While an account isn't mandatory, we highly recommend it for a more convenient shopping experience.

Where Do You Ship From?

We ship all orders from our warehouses located in the United States, Europe (with 7 warehouses serving all European countries), the UK, Australia, Canada, and Japan. This allows us to offer faster processing and delivery times to our customers around the world.

In the event that an item is out of stock at one of these locations, we will ship from our Hong Kong warehouse to ensure your order arrives as quickly as possible.

We take pride in partnering with reliable carriers to deliver your products efficiently. If you have any questions about your order or shipment, feel free to contact our customer service team!

Do I Have to Pay Shipping Fees?

We offer free standard shipping on all orders over $99 USD worldwide. For orders under $99, standard shipping is available for $10 USD, or you can choose expedited shipping for $15 USD.

How to Track My Order?

Once your order is shipped, you’ll receive a confirmation email with a tracking link from the carrier. Simply click the link to track your package in real time.

Billing vs. Shipping Address: What's the Difference?

The billing address is the address associated with your credit or debit card, used for payment verification. The shipping address is the location where your order will be delivered.

Does HIGOLEPC Store My Payment Details?

Secure Payment Gateway: We use PayPal for all transactions, ensuring your payment is handled securely.

  • No Data Storage: We do not store your payment details. PayPal securely processes your information.
  • Major Credit Cards: Pay safely with Visa, MasterCard, and other major cards, with PayPal offering added protection.


Your privacy and security are our top priority!

Should I expect delays when ordering?

With the help of extensive contingency planning, our supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.

When Can I Expect My Order?

We typically process orders (including quality checks and packing) within 1-2 business days.

Expedited Shipping: Delivery within 1-3 business days after processing.Standard Shipping: Delivery within 4-7 business days after processing.

How Do I Apply a Coupon Code?

To apply a coupon code, just enter the code in the "Coupon Code" field at checkout and click "Apply" to receive your discount.

Are Returns and Exchanges Allowed?

30-Day Satisfaction Guarantee: We offer a 30-day return or exchange policy on all products. If you're not completely satisfied, we're here to help.


Eligibility: Items must be in original packaging, unused, and undamaged to qualify. Even if the product has been used, you can still request a return or exchange.


12-Month Warranty: In addition to our return policy, we provide a 12-month warranty for peace of mind.


Easy Process: Simply contact us, and we'll guide you through the process. Return or exchange shipping costs are covered by us.

What Payment Methods Do You Accept?

What Payment Methods Do You Accept?

At HIGOLEPC, we offer secure and convenient payment options to ensure your privacy. We accept:

PayPal

Credit Cards: Visa, MasterCard, American Express, Discover

Debit Cards

Google Pay, Apple Pay

Bank Transfers

Please note that we do not accept personal checks, money orders, or cash on delivery. If you have any questions, feel free to contact our customer service team!

When will my order ship?

  • Orders placed before 5 PM (Monday to Sunday) will be shipped the same day.
  • Orders placed after 5 PM will be shipped the following day.

    We ship every day of the week to ensure timely delivery!

Is It Safe to Shop on HIGOLEPC?

Yes, shopping on HIGOLEPC is completely secure. Your credit card information is processed on an SSL-secured page, ensuring encryption and safe transmission to our trusted payment provider.

Rest assured, we do not store your credit card details, prioritizing your privacy and security. We follow industry standards to ensure a safe shopping experience. If you have any concerns, our customer service team is here to help!

What To Do When Your Online Transaction Fails?

At HIGOLEPC, we’re here to help if your transaction doesn’t go through. Here’s what to do:


Refresh the Page: Sometimes, a quick refresh can fix minor glitches. Try the payment again.


Duplicate Payments: If you accidentally make a double payment, contact us, and we’ll process a refund via your original payment method.


Persistent Issues: For ongoing problems, reach out with the error details, and our support team will assist you in resolving the issue.


 For any questions, contact us at Higolepc@gmail.com. Your satisfaction is our priority!